If you have any other questions that are not covered here please contact us here.
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ONLINE SHOPPING
Do I need an account to order from your online shop?
No – you can order as a guest on our online shop. If you create an online shopping account, you can order by logging into your account. By ordering using your account, you do not need to re-enter your customer information every time you place an order on our online shop.
How do I order from your online shop?
Ordering from our online shop is easy. Please click on the “Shop online” heading at the top of our website – this will take you to our “Shop online” page. You can review the type of cakes that you are interested in by clicking and opening any of the headings on the left of our “Shop online” page. You can select the cakes to order by clicking on the cake image. This will take you to a bigger image of the cake and a product description for you to complete the size and number of products required. When you have completed these details, you can add your selection to your shopping cart by clicking the “Buy Now” button. This will place your selection in your shopping cart. When you have completed your selections you can then view your selections in your shopping cart by clicking the “My Cart” button at the top of the home page or the “View Cart” button on the “Shop online” page. When you are happy with your selections you can click on the “Proceed to Checkout” button in your Cart to complete the order delivery, billing and payment details.
What products can I purchase on your online shop?
On our online shop, you can purchase any of our large cakes, cupcakes and petit fours. Our individual cakes are not available to purchase online.
What happens after I place my order on your online shop?
After you place your order you will receive an automatically generated email with a tax invoice confirming your order details.
If I order from your online shop, when do you deliver?
We deliver all over the Melbourne metropolitan area between 9am – 2pm from Monday to Friday and 9am – 4pm on Saturday Australian Eastern Standard Time (AEST). We require someone to be present at the delivery address on arrival to accept the order.
Please note that we do not deliver on Sunday and we cannot do same day delivery.
If you place your order before 2pm AEST we can deliver your order the next day, depending on the cake ordered. We recommend that you place your orders well in advance of the delivery date – at least 48 hours prior to the delivery date.
Orders for Monday delivery must be placed before 2pm AEST on the previous Friday at the latest.
If you require an order for a particular time, we recommend that you select the day before as the delivery date to ensure that you have the order available for the time required.
If I order from your online shop, how much does it cost to deliver?
For orders of less than $100, the delivery charge is a flat rate of $20. There is no delivery charge for orders with a total value of $100 or more.
If I order from your online shop, what payment cards are acceptable?
We accept payment for orders placed on our online shop using either PayPal, Visa or Mastercard.
We do not accept American Express or Diners cards.
All payments are made in Australian dollars.
Can you personalise a birthday cake or a celebration cake?
Yes we can. We can add a chocolate plaque with a brief message on top of the cake or we can add an edible image on top of the cake.
For the “chocolate plaque with message option”, please tick the relevant box in the product page in our online shop and add a message in the space provided. For the “edible image on the cake” option, please select the edible image option from the “Cake accessories” category in our on line shop and include this in your order. The image will need to be emailed to us separately as an attachment in JPEG or PDF format.
Please note that we do not put messages directly on the cake.
Can I add a personal message card?
Yes you can. During the checkout process please ensure that you tick the box “Add a Card Message” and type your message. We will hand write your message on our customised Ribbons and Bows Cakes branded card for no additional cost.
Can I purchase over the telephone?
No we do not accept orders over the telephone.
Do you deliver on public holidays?
No we do not deliver on any public holidays in Melbourne.
Can I place an online order for delivery to another State of Australia?
No we only deliver around the Melbourne metropolitan area.
OUR PRODUCTS
Do you use preservatives in your products?
Where possible we avoid the use of preservatives in our products. If we add a preservative to any of our products to keep them fresh longer we will include this in the list of ingredients and these can be provided on request.
Do you use any artificial colours or flavours in your products?
No we do not add any artificial colours or flavours in our products.
What is the difference between best before and used by date?
Our product labels include a best before date. “Best before” is the recommended shelf life of the product – it indicates when the product should be eaten by to ensure that it is fresh. It can still be consumed within a short time after this date but it will not be fresh. “Used by” means that a product must be eaten on or by that date for health safety reasons. It cannot be consumed after this date.
Are your products nut allergen safe?
Unfortunately none of our products are 100% free from tree nuts or peanuts. Our allergen warning “may contain tree nuts or peanuts” informs you that the product may contain traces of tree nuts or peanuts because they are produced in the same factory as products which use tree nuts and peanuts.
Therefore, there is a potential for cross contamination.
Are any of your products suitable for people with lactose intolerance?
We use dairy products such as butter, cream, cheese and milk in many of our products. Unfortunately, we do not have products which are suitable for people with lactose intolerance.
Do your products contain eggs?
Many of our products contain eggs or egg by-products.
Are your cakes Halal?
Many of our cakes are Halal certified. Please contact us here to confirm if the product that you are interested in is Halal Certified.
OUR CUSTOMERS
Do you have any special offers or promotions running at the moment?
You can find out about our special offers or promotions here.
Do you offer product samples?
We offer product samples to wholesale customers only.
Can I submit an idea for a new product?
All suggestions to complement our product range are welcomed. Suggestions can be made here.
Are your products available at supermarkets?
Yes – a selection of our products are available at leading gourmet supermarkets including Woolworths Metro stores, Leo’s Fine Foods, Ritchies IGA, Bocaccio’s Fine Food and Wine, Renaissance IGA.
Do you have a factory outlet?
No we do not have a factory outlet. A selection of products can be purchased from our online shop.
How often do you deliver to wholesale customers?
We generally delivery to wholesale customers from Monday to Friday.
What is your cut off time for orders for wholesale customers?
Orders must be placed before 2pm for next day delivery, except for orders for Monday delivery which must be placed before 11am on the Sunday before.
What is your minimum order for wholesale customers in Melbourne?
Our minimum order is $80, otherwise a delivery fee of $10 will apply.
For wholesale customers do you deliver to regional and coastal areas in Victoria?
Yes for wholesale customers, we can deliver to certain regional and coastal areas of Victoria including Geelong, the Bellarine Peninsula, the Mornington Peninsula, Ballarat and Bendigo.
Do you deliver on public holidays?
No we do not deliver on any public holidays in Melbourne.