Frequently Asked Questions

No – you can order as a guest on our online shop. If you create an online shopping account, you can order by logging into your account. By ordering using your account, you do not need to re-enter your customer information every time you place an order on our online shop.

Ordering from our online shop is easy. Please click on the “Shop online” heading at the top of our website – this will take you to our “Shop online” page. You can review the type of cakes that you are interested in by clicking and opening any of the headings on the left of our “Shop online” page. You can select the cakes to order by clicking on the cake image. This will take you to a bigger image of the cake and a product description for you to complete the size and number of products required. When you have completed these details, you can add your selection to your shopping cart by clicking the “Buy Now” button. This will place your selection in your shopping cart. When you have completed your selections you can then view your selections in your shopping cart by clicking the “My Cart” button at the top of the home page or the “View Cart” button on the “Shop online” page. When you are happy with your selections you can click on the “Proceed to Checkout” button in your Cart to complete the order delivery, billing and payment details.

On our online shop, you can purchase any of our large cakes, cupcakes and petit fours. Our individual cakes are not available to purchase online.

After you place your order you will receive an automatically generated email with a tax invoice confirming your order details.

For orders of less than $100, the delivery charge is a flat rate of $20. There is no delivery charge for orders with a total value of $100 or more.

We accept payment for orders placed on our online shop using either PayPal, Visa or Mastercard.

We do not accept American Express or Diners cards.

All payments are made in Australian dollars.

Yes we can. We can add a chocolate plaque with a brief message on top of the cake or we can add an edible image on top of the cake. The image can be emailed to us as an attachment.

Please select whichever option is appropriate from the “Cake accessories” category in our on line shop and include this in your order.

Please note that we do not put messages directly on the cake.

Yes you can. During the checkout process please ensure that you tick the box “Add a Card Message” and type your message.  We will hand write your message on our customised Ribbons and Bows Cakes branded card for no additional cost.

No we do not accept orders over the telephone.

No.

No we only deliver around the Melbourne metropolitan area.

No we do not add any artificial colours or flavours in our products.

Our product labels include a best before date. “Best before” is the recommended shelf life of the product – it indicates when the product should be eaten by to ensure that it is fresh.  “Used by” means that a product must be eaten on or by that date for safety reasons.

Unfortunately none of our products are 100% free from tree nuts or peanuts. Our allergen warning “may contain tree nuts or peanuts”  informs you that the product may contain traces of tree nuts or peanuts because they are produced in the same factory as products which use tree nuts and peanuts.

Therefore, there is a potential for cross contamination.

We use dairy products such as butter, cream, cheese and milk in many of our products. Unfortunately, we do not have products which are suitable for people with lactose intolerance.

Many of our products contain eggs or egg by-products.

Many of our cakes are Halal certified. Please contact us here to confirm if the product that you are interested in is Halal Certified.

We offer product samples to wholesale customers only.

All suggestions to complement our product range are welcomed. Suggestions can be made here.

Yes – a selection of our products are available at leading gourmet supermarkets including Woolworths Metro stores, Leo’s Fine Foods, Ritchies IGA, Bocaccio’s Fine Food and Wine, Renaissance IGA.

No we do not have a factory outlet. A selection of products can be purchased from our online shop.

We generally delivery to wholesale customers from Monday to Friday.

Orders must be placed before 2pm for next day delivery, except for orders for Monday delivery which must be placed before 11am on the Sunday before.

Our minimum order is $80, otherwise a delivery fee of $10 will apply.

Yes for wholesale customers, we can deliver to certain regional and coastal areas of Victoria including Geelong, the Bellarine Peninsula, the Mornington Peninsula, Ballarat and Bendigo.

No.